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LumenHaus Support

LumenHaus Support

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LumenHaus Brand Brochure EN
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SunHeater Smart Heat Pump
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SunCatcher Solar Panel
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SunSaver All-in-One ESS
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SunCharger EV Charger
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  • How can I become a LumenHaus Partner ?

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    Becoming a LumenHaus Partner is quick and easy! The LumenHaus Partner Program is intended for installers who would like to leverage LumenHaus’ support. Enjoy various tools and content to support your business, and receive training as well as access to marketing content to strengthen your capabilities.

  • How long does it take to install a LumenHaus system ?

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    The assembly time of a LumenHaus system depends on its size and the individual requirements of your property. In general, the installation of a LumenHaus system is accomplished in a few days.

  • Who is responsible for the monitoring and maintenance of LumenHaus system?

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    In general, LumenHaus system is trouble-free and low maintenance. However, should any problems arise in the operation of your system, simply contact us or your local authorized installer.

  • Where can I find relevant information for specific products?

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    You can refer to the specifications and FAQs on the product page, or download the product datasheet for your reference.

  • How to change the notification settings in the LumenHaus App

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    Open the LumenHaus App and navigate to Menu > Account > My Notifications.

  • What are the advantages of LumenHaus system?

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    Faster, easier installation; Zero emissions, eco-friendly; Cost-efficient, less maintenance; Smart control……

  • How much does it cost to install a system?

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    According to the specific needs of your family, "Design Your System" will guide you step by step to complete the customized system design, and send the preliminary solution to your inbox.

  • How to ensure the safety of my house after installing a solar, storage and EV charging system?

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    Whether it’s PV modules at the power generation side, PCS and batteries at the energy storage side, or the charging piles and energy management systems, our products have been designed to maximize the safety.

  • Is there a government energy subsidy for installing a solar, storage and EV charging system in my house?

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    Yes, depending on the specific policies of the local government and the time of the installation, you can apply for different subsidies.

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